Caliber Collision

Photos of Caliber Collision

Reviews

• Mark Greenwood

  Oct, 24 2018
  ★ ★ ☆ ☆ ☆
  Under promise and over deliver is not Caliber Collision's mantra. I was told a week to week and a half and 20 days later I got my car back and then they still needed me to bring it back for a couple more pieces to replace. I had to call or email about the status as they were not proactive about providing me regular/periodic updates or to tell me why there were delays. I will say they did a good job, but overall, it was a frustrating experience. I would not take my car back there again.
• Mohamed Diakite Pineda

  Dec, 04 2017
  ★ ☆ ☆ ☆ ☆
  In many respects, this experience was unpleasant and a bit frustrating:
  
  - Work not requested or explicitly stated not to be done was done and charged; situation relatively resolved by directly contacting my insurance. Initially, i was paying for the repair, so i left the car for estimate (free), and explicitly said not to do anything until i confirmed. The same day i opened the claim with the insurance and at noon, before any thing had been done to the car, i called to not do anything to the car as the insurance required me take my car to another location for the insurance to cover the repair, and that i would pick my car up later. Then i went, and the contact said it was disassembled. Then the next day the person wanted to charge me for whatever they did i said NOT to do.
  - Repair took much longer than expected; previous experiences at other locations for similar repairs took a couple of days.
  - Email updates were unsubstantial: "repair is ongoing" or "contacting insurance to finish work"... It should include pitures of the repairs, or say "we need more time on the body shop" ... Or details on "body shop done, painting will happen tomorrow". I did not receive more than one call in the whole repair period. I had to call to get more clarifications.
  - Repair finished 2 days after the initial ETA date. There was absolutely no communication on why the delay.
  - When finally picking up my car, my car had one more dent, and the spare tire space was extremely dusty. They took my car back and repaired/cleaned on the same day. Later after pickup, i noticed the interiors showed traces of the same dust throughout. In places, the dust seemed wiped with a wet cloth leaving traces of dirty water in the dash behind the wheel. Also the window switches (hard to reach places) showed dust also.

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